Looks like we have upset someone!

Date: 10-01-2013

Our Book A Table feature is really gaining traction with Restaurants who had previously been paying around $1 per seat to take bookings online, now enjoying the feature as part of their online marketing package with Marketing4Restaurants.com. Some of our customers are saving over $500 per month by not paying for bookings that are coming from their own marketing efforts. For Restaurant owners, the opportunity to pocket an extra $6,000 a year in savings is a huge advantage in these very difficult times.

But not every is so happy about it.

One of our customers received this email.

Yikes!

It looks like your booking system has made 5 bookings for me for tonight! I was trying to actually search for availability in January. Can you please cancel all bookings in your system tonight?

I might just find another restaurant with an easier online booking system to use.
Cheers,
K

Seemed a little unusual, as none of the research that we have been able to find points to the ease of an online booking system as being a critical factor in where people choose to eat, so we did a little digging.

Firstly, it appears that the person actually made five bookings, and then a person with the name of the person making a booking was found in Linkedin with the title of Group Manager at one of the online booking companies, our competitor. So it appears that a Group Manager has visited the customer to place the bookings and then complain about it. Interesting! Could it be an honest mistake or is the online booking industry very scared that what was once a very lucrative revenue stream is now being exposed as an unnecessary charge on the marketing efforts of restaurants. The better at marketing a restaurant is, the more customers they drive to their website and the more they have to pay to take online bookings. Thankfully, those days are over, with Marketing4Restaurants offering the feature for free to our online marketing customers and for just $39.95 for customers with their own website that they don’t want to upgrade to our all in one restaurant marketing solution.

What do you think? Is charging for online bookings an unfair tax on your marketing efforts?

Book A Table is on track to save the Hospitality industry $1,000,000 this year alone and growing fast as restaurant owners enjoy the extra cash flow that “Book A Table” is freeing up for them.

Please Share this:

Want to learn more about Restaurant Marketing?

Try the 5 Minute a Day Restaurant Marketing MBA. Every day hundreds of Restaurant owners all over the world receive an email with a hint, tip, tactic, strategy, idea or just a bit of inspiration to help them find new customers and turn them into repeat customers.